Delta Dental of California

Business Recovery Information

for Delta Dental clients, enrollees and dentists

Last Revised : 04.08.2008

Contact Customer Service
CEO Message
FAQ
Crisis Fact Sheets

Today's Status Report
This is where we will post the most recent information on our business recovery efforts and related events affecting our business in the event of an emergency.

Claims Processing and Customer Service
In an emergency, this information will include the status of our claims processing and call center capabilities. If servers and phone service are down, alternative methods/instruction for transacting business with Delta are provided here:

Contact Customer Service
Phone(s): (415) 972-xxxx
E-mail: deltacs@delta.org
Fax: (415) 227-xxxx
BeneFax (for eligibility and benefits): xxx-xxx-xxxx
Web site (to check eligibility and claims): xxx-xxx-xxxx
Postal mail/Overnight mail:

For California
Delta Dental of California
P.O. Box 997330
Sacramento, CA 95899-7330

For Delta Dental Insurance Company
Delta Dental Insurance Company
P.O. Box 1809 
Alpharetta, GA 30023-1809

For Mid-Atlantic Delta Dental
Delta Dental
One Delta Drive
Mechanicsburg, PA 17055-6999

If we are experiencing a severe crisis and need to limit phone calls, we will let you know. We encourage customers, enrollees and dentists to use one of the automated services at their disposal: our IVR system, web site or BeneFax.
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Message from CEO
In an emergency, this information will include a message from the CEO.
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FAQ
In an emergency, this information will include answers to frequently asked questions.
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Crisis Fact Sheets
In an emergency, this could be an attachment here that you can refer to easily.
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